Terms of Use

gryd.app  |  Last updated: June 2026

1. About These Terms

These Terms of Use govern your access to and use of GRYD, including the GRYD mobile application, website, events platform, community tools, messaging features, payment flows, and related services operated by GRYD Group Limited.

By accessing or using GRYD, creating an account, joining a club, registering for an event, sending a message, or making a payment, you agree to these Terms, our Privacy Policy, and our End User Licence Agreement. If you do not agree, do not use GRYD.

2. The GRYD Platform

GRYD helps members discover and participate in communities, clubs, events, and conversations. Features may include account creation, profile approval, club membership, event creation and management, free and paid event registration, QR check-in, chat, reporting, push notifications, and administration tools.

Some features are available only to approved users, club members, hosts, admins, or users who meet event-specific eligibility requirements. We may change, limit, suspend, or discontinue features where needed for operational, legal, commercial, safety, or product reasons.

3. Eligibility And Accounts

You must be at least 18 years old to use GRYD. You must provide accurate account and profile information, keep your credentials secure, and promptly update details that become inaccurate.

Account access may require email verification, profile completion, manual approval, club approval, payment confirmation, or other safety and eligibility checks. We may reject, suspend, restrict, or remove an account if information is incomplete, inaccurate, unsafe, unlawful, or inconsistent with these Terms.

4. Communities, Clubs, And Events

Clubs and events may be created, managed, or moderated by GRYD, club owners, hosts, admins, or other authorised users. Club owners and event hosts are responsible for keeping event information accurate, setting clear attendance requirements, and managing attendees fairly.

Event details, prices, capacity, privacy settings, location visibility, cancellation rules, check-in requirements, and attendee access may vary by event. You are responsible for reviewing the event details before registering or paying.

5. Payments, Fees, Cancellations, And Refunds

Paid event registration is processed through Stripe. Prices may include the event price, booking fees, processing fees, discounts, or other amounts shown before you confirm payment. You authorise us and our payment providers to charge the selected payment method for the amount shown at checkout.

A paid registration is not confirmed until payment succeeds and the registration is recorded in GRYD. If a payment fails, is cancelled, expires, or cannot be matched to a valid pending registration, access to the paid event may not be granted.

Refunds, cancellations, transfers, and no-show handling depend on the event policy shown in the app and any mandatory rights you have under applicable law. If the product does not offer automated cancellation or transfer for a specific event, contact support@gryd.app with the event and account details.

You must not misuse payment flows, discounts, refunds, transfers, charge disputes, event capacity controls, or registration systems.

6. User Content

You are responsible for content you submit to GRYD, including profile information, images, club descriptions, event details, chat messages, reports, support requests, and other communications.

You keep ownership of your content, but you grant GRYD Group Limited a worldwide, non-exclusive, royalty-free licence to host, store, process, display, moderate, adapt, and use that content as needed to operate, protect, improve, and provide GRYD.

You must not submit content that is unlawful, abusive, discriminatory, harassing, misleading, exploitative, sexually explicit in an unsafe or unlawful way, invasive of privacy, infringing, malicious, or otherwise harmful to users, communities, events, or GRYD.

7. Community Safety And Moderation

GRYD is built for community trust and safety. We may review reports, investigate account activity, remove content, limit event access, suspend or ban users, reject profiles, remove clubs or events, preserve audit records, and contact users or authorities where reasonably needed for safety, security, legal compliance, or platform integrity.

Moderation decisions may rely on user reports, admin review, platform records, payment records, account status, event activity, and other relevant information. We are not required to publish enforcement methods that could compromise safety or security.

8. Acceptable Use

You must not use GRYD to:

• Break the law or encourage unlawful activity
• Harass, threaten, abuse, impersonate, exploit, or endanger anyone
• Discriminate against protected groups or promote hate
• Scrape, harvest, sell, or misuse user, club, event, or chat data
• Upload malware or interfere with platform operation or security
• Bypass approval, access, capacity, payment, or moderation controls
• Misrepresent your identity, affiliation, club, event, or authority
• Infringe intellectual property, privacy, publicity, or other rights

9. Intellectual Property

GRYD, the GRYD brand, logos, design elements, software, platform structure, text, graphics, and other materials are owned by GRYD Group Limited or its licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from GRYD except as allowed by these Terms, the app store rules, or applicable law.

10. Third-Party Services

GRYD uses third-party services for authentication, hosting, database, storage, payments, maps, push notifications, analytics, app distribution, and support. These services may have their own terms and policies. GRYD Group Limited is not responsible for outages, delays, or actions of third-party providers outside our reasonable control.

11. Privacy And Cookies

Our Privacy Policy explains how we collect, use, share, and retain personal data. The website may use cookies and similar technologies for essential functionality and, where you consent, analytics.

12. Disclaimers

GRYD is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, event availability, user attendance, club availability, event suitability, or compatibility with every device, browser, operating system, or third-party service.

Event hosts, club owners, members, venues, and other users are responsible for their own conduct. GRYD may support discovery, registration, communication, and moderation, but we do not control every offline interaction or guarantee the conduct of any user or venue.

13. Limitation Of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

To the fullest extent permitted by law, GRYD Group Limited is not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, goodwill, data, opportunity, or expected savings arising from or related to GRYD.

14. Suspension And Termination

We may suspend, restrict, or terminate your access if you breach these Terms, create safety or security risk, misuse payments or events, harm other users, infringe rights, or expose GRYD to legal or operational risk.

You may stop using GRYD at any time and may request account deletion through available product or support flows. Some records may be retained where needed for legal, safety, payment, audit, fraud-prevention, or dispute-resolution purposes.

15. Changes To These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. Where required, we will notify registered users or ask them to accept updated Terms before continuing to use GRYD.

16. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable consumer law gives you mandatory rights in another location.

17. Contact

If you have questions about these Terms, contact us at support@gryd.app. For account, payment, event, or moderation support, contact support@gryd.app.